I’ve been lucky, and I have no problem admitting that. To date, I haven’t had a client who, either during or after completion of my representation, decided to burn me by posting a scathing negative review online. While I may have had a few clients that might have been inclined, I’ve done everything I could to manage the situation before it came to hostile words being shared to the world online.
Like I said, that doesn’t necessarily make me good, it makes me lucky. Many other lawyers, unfortunately, haven’t been so lucky. I’m not talking about those lawyers who treated their clients casually, failed to return phone calls, or truly caused their clients harm through negative actions or omissions. They deserve all the ink they get. I’m talking about lawyers who, despite their best efforts, just couldn’t deliver what the client wanted or expected.
Whether you deserve the online tongue-lashing you ended up getting or not, once it’s posted, you need to do something about it. And when I say “something,” I most certainly mean something OTHER than what these lawyers are accused of doing… (more…)
If you’ve been conscious for 15 consecutive minutes or more at any point over the past five years or so, you’ve no doubt heard news about a major hack. It’s everywhere, extending even to domination of the presidential election campaign. Your business is at risk, your clients’ data is at risk, and you need to be involved.
Sure, but even the best laid plans can suffer the same fate of the great city of Constantinople – one unlocked door and your city has fallen! Fortunately, you’ve actually got the opportunity to protect your business in a way that the Byzantine Empire couldn’t – insurance. Specifically Cyber Liability Insurance. (more…)
Seriously, I understand that this has essentially been the Donald Trump election, and even the legitimate questions raised by the emails hacked from Hillary’s campaign have been drowned out. However, the candidates, the debates, the media coverage, they’ve all failed to ask one salient question about the candidates’ technology policies.
And the failure doesn’t rest solely at the presidential level. Candidates for senate, the house of representatives, and governors haven’t focused much time at all into talking about how we’re going to address, you know, 21st Century Problems here in the 21st Century.
2016 Election: Technology Issues Analysis (more…)
You make sure nobody knows how to contact you!
Last week, I had a little bit of free time at the office and decided to update my contacts (yes, I actually do this). Several contacts, as happens, were missing phone numbers, email addresses, and other information. Some were literally nothing more than a name that I’d saved to remind myself to follow up about something – the fact that they’re blank indicating that the reminder to follow up didn’t work.
So as I looked around online for updated information on a bunch of attorneys I know, I ran into a problem I’d experienced in the past, and found remarkably frustrating – the information I was looking for was NOWHERE TO BE FOUND on the law firm website.
“Ah, now I remember,” I thought to myself, “why so many of my contacts don’t have full information.” I also remembered exactly how frustrating it was when what seemed like such basic information was unavailable.
Imagine how your prospective clients feel. (more…)
There may be no more clear example of when a lawyer truly needs to be mobile than a deposition. If you’re taking the deposition, you’re likely in hostile territory (opposing counsel’s office), asking questions of a party or witness who’s likely not on your side. Moreover, these days, cases are tried in deposition as opposed to a courtroom, so this isn’t something you can go into half-assed. You need to be ready.
Thankfully, the world of mobile apps has kicked into high gear to make working away from your office possible – especially its advances over the past few years. All you need to do to confirm is to look at the post I wrote three years ago about essential deposition apps, and compare the lists. There might be some apps making a repeat appearance, but even those apps are largely unrecognizable from their earlier versions.
So what do I bring with me to a deposition? (more…)