What You Need to Learn from the Biggest Cyber Attack in History

cyber attack

Last weekend, a virus called “WannaCry” swept through Asia, Africa, and Europe, encrypting the data of thousands of individuals and businesses. Although it demanded a ransom that, if paid, promised the user access to encrypted data, few paid the ransom, and many who did never regained access to their data. It was the largest ransomware attack ever, even though it was stopped before it impacted much in the United States.

Since the attack, I have read numerous security posts about why this attack is just more proof that people and businesses should adopt the security measures those writers had previously published. While I agree with (most) of those posts, I think that the unprecedented nature of this attack creates a different opportunity – to discuss some fundamental lessons that every business owner needs to accept as the modern reality.

Here are Six Lessons You Need to Learn from the WannaCry Cyber Attack: (more…)

We Are Dangerously Close to a Dystopian Cyber Security World

cyber security

I try, on this blog, to avoid topics that are purely political. Sure, I spoke strongly in favor of net neutrality, I supported Apple’s position on encryption, and I continue to argue forcefully against the deregulation of the practice of law. Those are all political issues, to be certain. But this post is going to be a little bit different. It’s about the future of cyber security for all small businesses (and even large businesses) who have a legal obligation to protect their clients’ and customers’ data.

The Trump Administration has not officially begun, but with its transition currently underway, several of the decisions already made point toward a dystopian future for cyber security. A future where hacking, including by foreign government and industry interests, is rampant; where the tools to protect ourselves are compromised; and where even our access to information is subject to purely corporate interests.

Let’s take a look at some of the brilliant ideas for technology held by President-Elect Trump’s team: (more…)

7 Simple, Fraud-Free Ways to Handle Negative Reviews

negative reviews

I’ve been lucky, and I have no problem admitting that. To date, I haven’t had a client who, either during or after completion of my representation, decided to burn me by posting a scathing negative review online. While I may have had a few clients that might have been inclined, I’ve done everything I could to manage the situation before it came to hostile words being shared to the world online.

Like I said, that doesn’t necessarily make me good, it makes me lucky. Many other lawyers, unfortunately, haven’t been so lucky. I’m not talking about those lawyers who treated their clients casually, failed to return phone calls, or truly caused their clients harm through negative actions or omissions. They deserve all the ink they get. I’m talking about lawyers who, despite their best efforts, just couldn’t deliver what the client wanted or expected.

Whether you deserve the online tongue-lashing you ended up getting or not, once it’s posted, you need to do something about it. And when I say “something,” I most certainly mean something OTHER than what these lawyers are accused of doing… (more…)

The Five Essential Elements of a CYA Cyber Liability Policy

cyber liability policy

If you’ve been conscious for 15 consecutive minutes or more at any point over the past five years or so, you’ve no doubt heard news about a major hack. It’s everywhere, extending even to domination of the presidential election campaign. Your business is at risk, your clients’ data is at risk, and you need to be involved.

Sure, but even the best laid plans can suffer the same fate of the great city of Constantinople – one unlocked door and your city has fallen! Fortunately, you’ve actually got the opportunity to protect your business in a way that the Byzantine Empire couldn’t – insurance. Specifically Cyber Liability Insurance. (more…)

Why Hasn’t Technology Been a Major 2016 Election Topic?

2016 election

Seriously, I understand that this has essentially been the Donald Trump election, and even the legitimate questions raised by the emails hacked from Hillary’s campaign have been drowned out. However, the candidates, the debates, the media coverage, they’ve all failed to ask one salient question about the candidates’ technology policies.

And the failure doesn’t rest solely at the presidential level. Candidates for senate, the house of representatives, and governors haven’t focused much time at all into talking about how we’re going to address, you know, 21st Century Problems here in the 21st Century.

2016 Election: Technology Issues Analysis (more…)

How to Make Even the Best Law Firm Website Fail Miserably

law firm websiteYou make sure nobody knows how to contact you!

Last week, I had a little bit of free time at the office and decided to update my contacts (yes, I actually do this). Several contacts, as happens, were missing phone numbers, email addresses, and other information. Some were literally nothing more than a name that I’d saved to remind myself to follow up about something – the fact that they’re blank indicating that the reminder to follow up didn’t work.

So as I looked around online for updated information on a bunch of attorneys I know, I ran into a problem I’d experienced in the past, and found remarkably frustrating – the information I was looking for was NOWHERE TO BE FOUND on the law firm website.

“Ah, now I remember,” I thought to myself, “why so many of my contacts don’t have full information.” I also remembered exactly how frustrating it was when what seemed like such basic information was unavailable.

Imagine how your prospective clients feel. (more…)

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